How to Troubleshoot "Virus signature database update failed" issue in ESET Windows Antivirus?

Today, the technology is advancing at a rapid pace simultaneously the uncertainty has also spread everywhere. No doubt the technology has provided us a luxurious life but that goes aside with the vulnerable attacks. The entire range of technologically advanced computing devices proves beneficial for us as we can accomplish our work easily and quickly by using them. But even a small technical issue in them can halt the entire computing experience. Therefore, safeguarding our systems from malicious viruses is really very significant. Technology users need to safeguard their technical devices, by downloading & installing an efficient antivirus security like ESET.

ESET antivirus is the best protection package for any computer, mobile, or network security. ESET has provided numerous security products including ESET server security, ESET antivirus endpoint security, ESET mobile security, and remote management system, to offer an isolated protection for small, medium and large businesses. If the security of individuals are concerned, ESET has provided antivirus security solutions for every type of technical device regardless the one is having Windows, Linux, Mac, or Android operating system installed on it.

Sometimes due to one or the other technical glitches, even the proficient ESET Antivirus may face some issue like Virus signature database update failed in Windows Computers.

Issue

The issue occur with an error message "ESET Antivirus error 0073" or the error message "Virus signature database update failed"

Steps to fix “Virus signature database update failed” issue in ESET Windows Antivirus

Although this error can occur in the ESET Antivirus installed in a device with any of the operating system (Mac OS X, Android, and others), but here we, the technical customer support experts of PC Experts Help has provided the resolution steps for Windows users.

Users with Windows operating system can follow the steps provided below to troubleshoot “Virus signature database update failed” issue in ESET Windows Antivirus

Step 1: Ensure that you are having the latest version of your ESET security product.

Step 2: Re-enter your ESET -issued Password, Username or License Key.

Step 3: Verify that your license has not been expired.

Step 4: Clear the update cache.

Step 5: Check & remove if any previously installed antivirus software is present there, by using some common antivirus software removal tools

Step 6: Exclude ESET Antivirus from detection on third party firewall.

Note: If you are using the ESET Personal firewall & no other firewall software is installed on your system, then avoid this step.

Step 7: Configure your update settings properly by following the guidelines given below:

·        Open the main program Window and press F5 key to access the ‘advanced setup window’.

·        Click Update and expand HTTP Proxy, then select ‘Do not use proxy server’ option from the ‘Proxy mode’ drop-down menu, then click OK.

Note: Version 8.x and earlier users: expand Update followed by click Update → Setup, then click the HTTP Proxy tab, ensure that ‘Do not use proxy server’ is selected, before clicking on OK.

·        If the settings in HTTP Proxy are locked that means the specified proxy policy was forced by ERA Server. You can revoke the settings from the ERA Web Console. If there is no access to ERA Server, then firstly uninstall the ERA Agent followed by Uninstalling and reinstalling your ESET product.

Step 8: Test communications with the ESET update server by following the steps mentioned further:

·        Press the Windows + R keys together, type ‘cmd’ into the text field and click ENTER.

Windows 8 users should Press the Windows + Q key to open an app search and type ‘cmd’ into the Search field.

·        Type ping update.eset.com into the command prompt, then press ENTER key.

·        In case you are able to link to the update server, a ‘Reply from’ message followed by the IP address of the server you are trying to reach, appears in front of you.

Step 9: Uninstall & reinstall your ESET product.

Step 10: Clean your computer if you feel it is infected.

If you are still unable to resolve the issue, then please contact the technical customer support professionals of reliable support firm Pc Experts Help. The firm has hired a team of certified and experienced technical customer support experts to provide one-stop solution to our customers. Our experts are available round the clock to serve the customers. TheESET Node 32 Support seekers can call us at our toll-free ESET Antivirus Technical Customer Support Phone Number - 1800-012-720 anytime (24x7).